1.1Quest Systems are committed to safeguarding the privacy of our Customers, Website Visitors and Service Users.
1.2 This policy applies where we are acting as a data controller with respect to the personal data of our Customers, Website Visitors and Service Users; in other words, where we determine the purposes and means of the processing of that personal data.
1.4 In this policy, “We”, “Us” and “Our” refer to Quest Systems. For more information about us, see Section 13.]
2. How we use your personal data
2.1 In this Section 3 we have set out:
- (a) the general categories of personal data that we may process;
- (b) the purposes for which we may process personal data; and
- (c) the legal bases of the processing.
2.2 We may process data about your use of our website and services (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
2.3 We may process your account data (“account data”). The account data may include your name, postal address, delivery addresses, telephone numbers and email address. The source of the account data is you or your employer. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
2.4 We may process your personal data that are provided during the use of our services (“service data”). The service data may include your name, postal address, delivery addresses, telephone numbers, device IP addresses, device locations, model numbers and email addresses. The source of the service data is you or your employer. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and/or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
2.5 We may process information that you post for publication on our website or through our services (“publication data”). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and/or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
2.6 We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data”). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.
2.7 We may process information relating to our customer relationships, including customer contact information (“customer relationship data”). The customer relationship data may include your name, your employer, your job title or role, your contact details, and information contained in communications between us and you or your employer. The source of the customer relationship data is you or your employer. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers. The legal basis for this processing is our legitimate interests, namely the proper management of our customer relationships.
2.8 We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website (“transaction data”). The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business.
2.9 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data”). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
2.10 We may process information contained in or relating to any communication that you send to us (“correspondence data”). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.
2.11 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
2.12 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
2.13 In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
2.14 Please do not supply any other person’s personal data to us, unless we prompt you to do so.
3. Providing your personal data to others
3.1 We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy. Information about our group of companies can be found at https://questsystems.ie/contact-us/
3.2 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
3.3 We may disclose your personal contact information (name, Address, delivery addresses, contact telephone numbers and email addresses to our suppliers or subcontractors insofar as reasonably necessary for the delivery of goods and or services at your request and/or performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
3.4 Financial transactions relating to our website and services are or may be handled by our payment services providers, “Authipay” by “AIB Merchant Services” & “Stripe”. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at http://www.authipay.com/privacy-policy/, https://www.aibms.com/privacy/, https://stripe.com/ie/privacy .
3.6 In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
4. International transfers of your personal data
4.1 In this Section 4, we provide information about the circumstances in which your personal data may be transferred to [countries outside the European Economic Area (EEA).
4.2 The hosting facilities for our website are situated in London. The European Commission has made an “adequacy decision” with respect to the data protection laws of each of these countries. Transfers to countries outside the EEA will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which you can obtain from https://ec.europa.eu/info/law/law-topic/data-protection_en
4.4 Software & Hardware Providers for example Autodesk, Symantec, Hewlett Packard, Hewlett Packard Enterprise, SonicWALL have office locations situated in EMEA, APAC, Americas. The European Commission has made an “adequacy decision” with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which can be obtained from https://ec.europa.eu/info/law/law-topic/data-protection_en
4.5 You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use or misuse of such personal data by others.
5. Retaining and deleting personal data
5.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
5.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
5.3 We will retain your personal data as follows:
- (a) Accounting/Financial Transaction and Business Information will be retained for a minimum period of 7 years and for a maximum period of 10 years.
- (b) Email & Customer Data (Name, Addresses, Contact Numbers etc.) retained for a minimum 10 years to maintain contact with our customers
5.4 In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based our legitimate needs to retain data to service our customers and contracts namely the proper administration of our website and business.
5.5 Notwithstanding the other provisions of this Section 5, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
5.6 Hosting of offsite Data Backups of clients file and folder data for the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract. Quest Systems shall maintain an offsite backup of the customers data which shall be kept for the following purpose as defined by the Data Protection Acts, 1988 & 2003
“data kept only for the purpose of replacing other data in the event of data being lost, destroyed or damaged”
As governed by section 2(1)(d) of the Data Protection Acts, 1988 & 2003. Quest Systems shall maintain this back-up system in a secured environment with access restricted to authorised personnel only. A request to recover, remove or destroy the data on these back-up systems shall only be acted on with authorisation of the assigned Data Controller at the customer site. The customer shall keep Quest Systems informed of who the assigned Data Controller is for their company and notify Quest Systems of any changes in personnel assigned to this role.
6.1 We may update this policy from time to time by publishing a new version on our website.
6.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
6.3 We may notify you of significant changes to this policy by email or through the private messaging system on our website.
7. Your rights
7.1 In this Section 8, we have summarised the rights that you have under the General Data Protection Regulation (GDPR) (EU) 2016/679. Some of the rights are complex, and not all the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
7.2 Your principal rights under data protection law are:
- (a) the right to access;
- (b) the right to rectification;
- (c) the right to erasure;
- (d) the right to restrict processing;
- (e) the right to object to processing;
- (f) the right to data portability;
- (g) the right to complain to a supervisory authority; and
- (h) the right to withdraw consent.
7.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.
7.4 You have the right to have any inaccurate personal data about you rectified and, considering the purposes of the processing, to have any incomplete personal data about you completed.
7.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
7.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
7.7 You have the right to object to our processing of your personal data on grounds relating to your situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
7.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
7.9 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
7.10 To the extent that the legal basis for our processing of your personal data is:
- (a) consent; or
- (b) that the processing is necessary for the performance of a contract to which you are party or to take steps at your request prior to entering into a contract,
and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
7.11 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
7.12 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
7.13 You may exercise any of your rights in relation to your personal data by written notice to us, in addition to the other methods specified in this Section 8.
8.1 What are cookies?
For modern websites to work according to Users expectations, they need to collect certain basic information about visitors. To do this, a site will create small text files which are placed on User’s devices – these files are known as cookies. Cookies are uniquely assigned to each User, and can only be read by a web server in the domain that issued the cookie to the User. Cookies cannot be used to run programs or deliver viruses to a User’s device.
Cookies do various jobs which make the User’s experience of the internet much smoother and more interactive. For instance, cookies are used to remember the User’s preferences on sites they visit often, to remember language preference and to help navigate between pages more efficiently. Much, though not all, of the data collected is anonymous, though some of it is designed to detect browsing patterns and approximate geographical location to improve the User experience.
8.2 How are cookies used on https://questsystems.ie/
Quest Systems places cookies to store and then retrieve small bits of information on your computer when you visit our website. This is to ensure that our content is tailored to your specifications, thereby improving the User experience of the site. Amongst other things, the cookies we use allow Users to sign up to the site and let us calculate (anonymously) how many Users the website has. We believe that the User experience of the website would be adversely affected if Users opt out of the cookies we use.
9. What type of cookies are there and which ones do we use?
Cookies can be categorized by how long they are stored and their function.
9.1 Cookies categorized by length of storage
Persistent cookies – persistent cookies remain on a User’s device for a set period specified in the cookie. They are activated each time that the User visits the website that created that cookie.
Examples of how we use persistent cookies:
- Allowing Users to sign up
- Calculating the number of site Users
9.2 Session cookies
Session Cookies are temporary. They allow website operators to link the actions of a User during a browser session. A browser session starts when a User opens a browser window and finishes when they close it. Once you close the browser, all session cookies are deleted.
Examples of how we use session cookies:
- To improve the usability of our site
- To route the User to the most available web server
9.3 Cookies categorized according to function:
Strictly necessary cookies
Strictly necessary cookies are essential to navigate around a website and to use its features. Without them, Users would not be able to use basic services like registration. These cookies do not gather information about Users that could be used for marketing or remembering where a User has been on the internet.
Examples of how Quest Systems uses ‘strictly necessary’ cookies include:
- Allowing Users to sign in to the website as a registered user
9.4 Performance cookies
Performance cookies collect anonymous data for statistical purposes on how Users use a website, they don’t contain personal information, and are used to improve the User experience.
Examples of how Quest Systems uses performance cookies include:
- Gathering data about visits to the website, including numbers of Users and visits, length of time spent on the site, pages clicked on or where Users have come from. Information supplied by performance cookies helps us understand how Users use the website. For example, if Users have visited before, what Users looked at or clicked on and how they found us
- Information supplied by performance cookies is used in (re)marketing activities.
9.5 Functionality cookies
Functionality cookies allow Users to customize how a website looks for them: they can remember usernames, language preferences and regions.
Examples of how Quest Systems uses functionality cookies include:
- Remembering the language choice of a User.
- Remembering the username for the login page.
9.6 How can Users control cookies?
Users must be aware that any preferences will be lost if cookies are deleted, and many websites will not work properly, or functionality will be lost. Quest Systems therefore does not recommend turning cookies off when using questsystems.ie
Most browsers accept cookies automatically, but Users can alter the settings of their browser to erase cookies or to prevent automatic acceptance. Browsers generally provide the option to see the cookies currently stored and to accept, reject or delete cookies, block third party cookies, block cookies from sites, accept all cookies and subscribe to a notification when a cookie is issued. A visit to the ‘options’ or ‘preferences’ menu on their browser will allow Users to change settings. The browser help section usually provides detailed information on how this is accomplished.
9.7 Managing performance cookies
It is possible to opt out of having your anonymized browsing activity within websites recorded by performance cookies. Users can prevent their data from being used by installing a Browser Add-on that blocks the functionality.
- questsystems.ie uses the following tools for recording performance cookies:
- Google Analytics
- Google AdWords
- Facebook Pixel
- Don’t forget that by not allowing performance cookies, this stops us from being able to learn what people like or don’t like about our website so that we can make it better.
9.8 User consent
By continuing to use the website, you agree to the placement of cookies on your device. If you choose not to receive our cookies, we cannot guarantee that your experience will be as fulfilling as it would otherwise be.
10. Cookies used by our service providers
11. Managing cookies
11.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
- (a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);
- (b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
- (c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);
- (d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
- (e) https://support.apple.com/kb/PH21411 (Safari); and
- (f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
11.2 Blocking all cookies will have a negative impact upon the usability of many websites.
11.3 If you block cookies, you will not be able to use all the features on our website.
12. Our details
12.1 This website is owned and operated by Quest Systems.
12.4 You can contact us:
- (b) by telephone, on +35314199199 or
- (c) by email, using firstname.lastname@example.org